Terms of Business


Standard Payment Terms: 30 days net monthly.  

Orders: Minimum order is 1 mixed pallet.  Each product must be ordered in layer quantities. No part-pallets will be delivered.Confirmation of order will be faxed or emailed to you upon receipt of your order.  We must be notified of any discrepancies at this point. 

Products:  Goods remain the property of Midland Paper Products Ltd until paid for in full. Product information is correct at the time of printing however specifications may change without notice. 

Delivery Lead Times:  Allow up to 7 working days for standard products (normally within 5 days). Specially ordered products which are not carried in stock may be subject to longer lead times.  We reserve the right to charge you for unsuccessful deliveries if; you supply us with incorrect delivery instructions or fail to accept a delivery which has been pre-booked. 

Collections: Allow 24 hours from time of ordering to collect goods. Minimum order quantity of 20 cases. An equal amount of pallets must be exchanged when collecting. 

Pallet Exchange: An equal number of pallets will be exchanged on a like for like basis between the carrier and the customer at the time of delivery. 

Returns: We will only accept returns if the goods we have delivered are either faulty or damaged. 

Claims: Midland Paper Products Ltd must be notified within 48 hours of receipt of delivery. All damages or shortages must be written on the accompanying delivery note. Photographic proof is required before we will consider any claims.  Do not destroy or throw away any damaged items unless authorised by Midland Paper Products Ltd. 

Prices: Subject to VAT. 

Duration: All price quotations are valid for 14 days.